Frequently Asked Questions

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Lead Time

  • What is "Lead Time" and how does it affect me? Does the client have any responsibilities to meet the lead time?

Symphony Portable Displays

  • What does LEAD TIME mean?

    The LEAD TIME is the amount of time it takes for production to produce a display assuming the client has provided the proper information needed to complete the project.  The points below explain in detail what is involved.

    • Production lead times are based on business days which DO NOT include weekends, holidays or shipping days.
    • Production day number 1 is the day after Display Hero receives a Display Hero, Inc. order, signed by an authorized signer for your company and payment in full. The display will ship on evening of the final production day unless other arrangements have been made.
    • Meeting the stated lead time requires that the client provide all PROPERLY FORMATTED DIGITAL ARTWORK by the date required by production. Your Display Hero representative will provide you with this date.  Any artwork provided that is not properly formatted with be considered as NOT received.  This will add to the lead time and delay your ship date.
    • Eproofs: Display Hero will provide the client, free of charge, with an e-proof for approval.  The e-proof needs to be approved within 24 hours or by the time that your Display Hero representative states.  Any delay in approving the e-proof will delay the shipping of your display, adding to the production lead time.
    • Printed Color Proofs:  If your company requires a printed color proof, this will add to the number of business days required.  The actual number of extra days is tough to determine but may be about 4 to 7 business days.  Printed color proofs have to be approved by the client.
    • If you change or add to your order during the production process, this will add to the number of production lead time days. Your Display Hero representative will inform you of the extra lead time needed to complete the order.
    • No order will be released from production for shipping without a signed Display Hero, Inc. order and payment in full.  If you have added to your order in during the production period, then the payment for this addition will need to be received prior to shipping.
    • Standard lead times do not apply to orders of multiple quantities. Please check with your Display Hero representative for quantities lead times.  
    • Please check for product availability for ALL SYMPHONY RENTAL displays.
  • Where is Symphony produced?

    Symphony is proudly made in America by Classic Exhibits out of Portland, OR.  Classic is the best manufacturer of portable, modular, hybrid and custom exhibits with extremely high quality.  Display Hero, Inc. is a master distributor of Classic products.

  • Are the shipping cases in which Symphony ships portable?

    Symphony ships in our portable flat roto-molded cases with wheels and includes reusable die-cut foam packaging. No case does a better job with packaging, and protecting.  The dimensions of each case are 26″ W x 56″ L x 11″ D which is within the allowable size for shipping by Fed Ex or UPS.  These cases have two wheels on one end making it easy to pull along to the destination.

  • What is vertical load capacity of the Symphony attachments?

    The attachment brackets are welded aluminum and engineered extrusion. If you manage to break an attachment based on weight alone, then we want to hear about it. Frankly, it’s not going to happen.

  • Can the open table be used as a charging table?

    Not really. Even if you had a full graphic, the wire management would still be visible on the back. We suggest selecting the enclosed counters instead or use the two wireless/wired charging pads on the backwall workstation.

  • On the layering of Symphony frames do you use the same foot for both or does each frame have a foot of its own?

    There are two base plates. One with a single frame connection and one with a double frame connection. The single base plates are typically used on the far left and right, and the double base plate is used in the middle to connect two frames.

  • Will the Symphony backwall stand with monitors but without workstation counters?

    Absolutely but you’ll want to use the smaller sizes mentioned above. The SEG engineered extrusion frame and locking base plate connections means it can support monitors with or without the workstation counter(s).

  • Can you expand these Symphony kits to include backlit items but still portable?

    We have quite a few portable LED backlit designs, like the VK-1960. Those designs use a deeper aluminum extrusion than Symphony. At present, Symphony is not intended to be a backlit portable system.

    However, we’ve built exhibits where SuperNova LED Lightboxes are combined with Symphony frames. For example, using a standard arch or rectangle Symphony frame in the middle with the workstation counters, monitor mounts, and literature trays, and then SuperNova lightboxes on either side.

  • Can the exposed metal be powder coated?

    Yes. There would be an upcharge depending on the size of the kit and components.

  • Are there other surface color/appearance options for the lockable counter, other than the light color shown?

    Yes, there are hundreds of laminate options from Nevamar, Formica. Wilsonart, and Pionite. Lead times may vary depending on laminate availability. Plus, you can (and probably should) add vinyl graphics.

  • Is there an easy solution to add LED strip accent lighting on the back of a Symphony frame to throw light onto one set back… light the right side of the exhibit for example?

    Adding flexible LED tape light to the back of the extrusion is possible. We’ve done something similar on other narrow SEG frames. It creates a three to four-inch backlit halo. However, it’s not a standard option for Symphony.

  • For a Symphony double-sided configuration, can you have monitors in the center on both sides?

    Yes, but one monitor would have to be slightly higher (or lower) than the other one. Or there would need to be hardware that allowed both monitor mounts to use the same holes in the vertical support.

  • What is the size limitation for monitors on Symphony?

    We recommend no larger than a 23” monitor on the left and right sides. Mostly because they would intrude into the adjacent booth. See SYK-1014 for example. You can have up to a 32” monitor where there’s vertical upright in the middle, such as SYK-1015. On the larger frames, like the arch, rectangle, and concave/convex, we suggest no more than a 42” or 45” monitor.

  • Do the wall sections connect or are they freestanding sitting next to each other?

    It depends on your design. The SYKDH-1020 has two half-arch frames next to one another. Those are attached using a frame connection clamp. The SYKDH-1022 on the other hand uses the same two frames but in the design they are layer, with one slightly in front of the other. In that case, there’s a third base plate in the middle (SYM-107).

  • Why are the Symphony floating graphics limited to 23" x 23" overall dimension?

    It’s both a suggestion and a guideline. For example, a floating graphic on the left or right side would intrude into the adjacent booth if it was much larger than 23” . However, since the graphic attaches with hook and loop, there’s wiggle room to make it larger simply by adjusting it. If you decided to attach the floating graphic bracket to the top of the frame, then the dimension could be larger, like a typical header.

  • What graphics come with Symphony?

    All Symphony designs come with Silicone Edge Graphics (SEG) and depending on the design, some models come with a floating graphic produced that is printed on Sintra.

  • Are any tools required for assembly of a symphony portable display?

    No, Symphony is completely tool-less.  The portable modular system was engineered with clever means of attaching parts to each other that are affective and secure. 

  • What is the Symphony Portable Display?

    Symphony is the first portable/modular display to blend easy tool-less assembly with elegant design and clever accessories.  There are 51 portable designs using 7 frame shapes, each using dye sublimation printed SEG graphics.

FGS FAQs

  • What does LEAD TIME mean?

    The production lead time for the FGS pop up display is 12 business Days.

    • Production lead times are based on business days which DO NOT include weekends, holidays or shipping days.
    • Production day number 1 is the day after Display Hero receives a Display Hero, Inc. order, signed by an authorized signer for your company and payment in full. The display will ship on evening of the final production day unless other arrangements have been made.
    • Meeting the stated lead time requires that the client provide all PROPERLY FORMATTED DIGITAL ARTWORK by the date required by production. Your Display Hero representative will provide you with this date.  Any artwork provided that is not properly formatted with be considered as NOT received.  This will add to the lead time and delay your ship date.
    • Eproofs: Display Hero will provide the client, free of charge, with an e-proof for approval.  The e-proof needs to be approved within 24 hours or by the time that your Display Hero representative states.  Any delay in approving the e-proof will delay the shipping of your display, adding to the production lead time.
    • Printed Color Proofs:  If your company requires a printed color proof, this will add to the number of business days required.  The actual number of extra days is tough to determine but may be about 4 to 7 business days.  Printed color proofs have to be approved by the client.
    • If you change or add to your order during the production process, this will add to the number of production lead time days. Your Display Hero representative will inform you of the extra lead time needed to complete the order.
    • No order will be released from production for shipping without a signed Display Hero, Inc. order and payment in full.  If you have added to your order in during the production period, then the payment for this addition will need to be received prior to shipping.
    • Standard lead times do not apply to orders of multiple quantities. Please check with your Display Hero representative for quantities lead times.  
    • Please check for product availability for ALL FGS RENTAL displays.

Default Island Exhibits FAQs

  • My Question?

    My Answer

  • Specifically, what is an Island Exhibit?

    Island exhibits are displays bordering 3-4 aisles, with the smallest starting at 20’ x 20’. Inline exhibits, by contrast, typically border 1 or 2 aisles and are usually 10’ x 10’ or 10’ x 20’.

    A major benefit of island exhibits is that they do not have the same height and perimeter limitations as inline displays.

    Note: Hanging signs are permitted above island booths.

  • Can an island exhibit be reconfigured into other configurations such as an inline or another island?

    Yes and no. It depends on your island and inline design requirements. Most of the time those are close enough for a seamless reconfiguration.

    Give us a call or send us an email and we’ll show you design examples. Or, we’ll be happy to work on a “ground up” design specific to your marketing goals.

  • I reserved a 20' x 30' space for our industry show. I need an island, but I don't have the budget to purchase one this year. What are my options?

    Renting an island exhibit is the ideal choice in this situation. Renting is affordable, typically 30-40% of a purchase, and we have an extensive gallery of island and inline rental designs.

    If you don’t see something you like, no problem. About 50 percent of our rentals are new designs or modifications of existing designs. If it makes sense for you, and it makes sense for us, then we’re happy to create a unique configuration that meets all your trade show marketing requirements. See all your options in the Rental Gallery.

  • I don't see an island that appeals to me or matches my exhibit marketing goals. Can you design one just for me?

    Absolutely! When it comes to islands, it’s rare that someone purchases a kit “as is.” Nearly every island gets tweaked, or we start from scratch based on your requirements.

    That’s the fun part of this process: designing a display that makes your trade show program successful.

    Give us a call or send us an email. We’ll meet with you to review your trade show marketing requirements, including your budget. Then we’ll work together to create an exhibit that maximizes your message and sales potential at your show.

  • What are the typical show regulations regarding island (and peninsula) exhibits in the United States?

    Typical Island Show Regulations

    Regulations vary by exhibit hall but the following are typical: Maximum height of 30′ in all areas of your booth allowed in North Hall and Central Halls 3-5. Maximum height of 20′ in all areas of your booth is allowed in Central Halls 1-2. Maximum height of 22′ in all areas of your booth allowed in South Halls. No limitations on the number of solid walls for your Island booth.

    Note: Hanging signs are permitted above island booths.

    OTHER CONSIDERATIONS

    Canopies and Ceilings
    Canopies, including ceilings, umbrellas and canopy frames, can be either decorative or functional (such as to shade computer monitors from ambient light or for hanging products). Canopies for Linear or Perimeter Booths should comply with line-of-sight requirements.

    The bottom of the canopy should not be lower than 7 ft. (2.13m) from the floor within 5 ft. (l.52m) of any aisle. Canopy supports should be no wider than three inches 3 in.(08m). This applies to any booth configuration that has a sight line restriction, such as a Linear Booth. Fire and safety regulations in many facilities strictly govern the use of canopies, ceilings, and other similar coverings. Check with the appropriate local agencies prior to determining specific exhibition rules.

    Covered ceiling structures or enclosed rooms, including tents or canopies, shall have one smoke detector placed on the ceiling for every 900 square feet.

    Hanging Signs and Graphics
    Hanging signs and graphics are permitted upon approval in all standard Peninsula, Island and Split Island Booths, with a maximum height of sixteen feet (16 ft.)(4.87m) to the top of the sign as measured from the floor

    Whether suspended from above or supported from below, they should comply with all ordinary use-of-space requirements (for example, the highest point of any sign may not exceed the maximum allowable height for the booth type). Double-sided hanging signs and graphics shall be set back ten feet (10 ft.)(3.05m) from adjacent booths and be directly over contracted space only.

    Theatrical Truss and Lighting
    Ceiling-supported theatrical truss and lighting are permitted in all standard Peninsula, Island and Spilt Island Booths to a maximum height of twenty feet (20 ft.)(6.1m) where ceiling permits. Ground-supported truss may not exceed the maximum allowable height for the booth type. Logos or graphics are not permitted over the sixteen-foot (l6fl)(4.87m) height restriction and must have four feet (4 ft.)(1.22m) of separation from the top of the sign to the top of the truss.

    Exhibitors should adhere to the following suggested minimum guidelines when determining booth lighting:

    No lighting, fixtures, lighting trusses or overhead lighting is allowed outside the boundaries of the exhibit space.
    Exhibitors intending to use hanging light systems must submit drawings to NAMM for approval by the published deadline date.
    Lighting must be directed to the inner confines of the booth space. Lighting must comply with facility rules.
    Lighting which Is potentially harmful, such as lasers or ultraviolet lighting, should comply with facility rules and be approved in writing by exhibition management.
    Lighting that spins, rotates, pulsates, and other specialized lighting effects should be in good taste and not interfere with neighboring Exhibitors or otherwise detract from the general atmosphere of the event.
    Reduced lighting for theater areas should be approved by the exhibition organizer, the utility provider, and the exhibit facility.